The Grandmas Mountain Cookies’ Customer Privacy Policy has been developed as an extension of our commitment to combine the finest quality products and services with the highest level of integrity in dealing with our customers. The Policy guides how we collect, store and use information about customers and prospects, and it will be periodically assessed against new technologies, business practices and our customers’ changing needs. Grandmas Mountain Cookies may, from time to time, modify this Customer Privacy Policy to reflect legal, technological and other developments. In that event the changes will appear at this location. Grandmas Mountain Cookies ensures that all personally-identifiable information collected is collected lawfully and in accordance with the Data Protection Guidelines. Our Policy recognizes two kinds of personal data that deserve varying levels of protection. Personally-Identifiable Information includes, for example, e-mail addresses, billing information, employment status and “click stream” data that tracks user activity on a Web site or online service. A subset of that category, Sensitive Data, deserves additional safeguards. Sensitive Data includes, by way of example, Social Security numbers, personal financial data (such as specific salary, net worth or individual portfolio information), and information about specific medical conditions. Grandmas Mountain Cookies is committed to using all reasonable efforts to abide by the following Policy statement: Collection. Personally-Identifiable Information will only be collected to the extent that Grandmas Mountain Cookies deems reasonably necessary to serve a legitimate business purpose. Please be aware that if you disclose Personally-Identifiable Information on Website message boards or chat areas, that information may be collected and used by third parties without our knowledge and may result in unsolicited communications from third parties. Such activities are beyond the control of Grandmas Mountain Cookies. Notification. Customers and prospects will be notified (usually at the point where Personally-Identifiable Information is collected) as to the uses the business unit may make of the Personally-Identifiable Information collected from them. Choice: Opt Out for External Distribution of Personally-Identifiable Information. Customers and Prospects will be given the opportunity to refuse permission for External Distribution of their name, address or other Personally-Identifiable Information through an Opt Out mechanism. (External Distribution does not include certain limited distributions such as sharing Personally-Identifiable Information with an entity working on behalf of Grandmas Mountain Cookies to serve our customers; transfer of Personally-Identifiable Information in conjunction with the sale or similar transfer of a business unit; or the disclosure of Personally-Identifiable Information in connection with legal proceedings, investigations of crimes or other wrongdoing. However, sharing Personally-Identifiable Information with an entity working on behalf of Grandmas Mountain Cookies or transferring Personally-Identifiable Information in conjunction with the sale or similar transfer of a business unit is considered an Onward Transfer and will be handled as described below.) Opt Out for Internal Marketing. Customers and Prospects will be given the opportunity to refuse permission for Internal Marketing of their name, address or other Personally-Identifiable Information through an Opt Out mechanism. Internal Marketing may include activities generated, initiated or produced by one or more of our parent Web Your Business Group of companies with the expressed intent of marketing a Web Your Business product. Your may at any time opt out of such activities by sending an email to You should find the opportunity to opt out whenever you find your information gathered for marketing purposes. This opt out will be in the form of an opt out check box. Security. Appropriate safeguards will be implemented to ensure the security, integrity and privacy of Personally-Identifiable Information about our customers and prospects. Access: Review and correction. Procedures have been developed through which customers and prospects can, upon request, review and correct the Personally-Identifiable Information that has been collected from them by Grandmas Mountain Cookies. These procedures may not, however, compromise the security, integrity and privacy of either Grandmas Mountain Cookies’ own proprietary databases or databases licensed from third party companies. Sensitive Data. The collection and use of Sensitive Data carries with it special obligations and responsibilities in order to maintain the data’s security, integrity and privacy. Sensitive Data will not be rented or otherwise made available for External Distribution outside Grandmas Mountain Cookies (although it may be made available through Onward Transfer as described below). Customers and prospects will be given the opportunity to refuse permission for their Sensitive Data to be distributed outside of the business unit that collected the Sensitive Data through use of an Opt Out mechanism for Internal Distribution within Grandmas Mountain Cookies. Note: Customers of units based in an EU Member State will be asked for explicit consent (Opt In) to the transfer of EU Sensitive Data outside of the EU, including an Internal Distribution or transfer that takes place within a particular business unit of Grandmas Mountain Cookies. Onward Transfer. Whenever Grandmas Mountain Cookies permits a third party outside of Grandmas Mountain Cookies to access Personally-Identifiable Information through either External Distribution or Onward Transfer, commercially appropriate procedures will be followed to help ensure that the Information is used only for authorized purposes and by authorized persons in a manner consistent with the choices customers and prospects have made under this Policy, and that the security, integrity and privacy of the information is maintained. Please note that our Website may contain links to other Websites that have their own privacy policies and practices. While Grandmas Mountain Cookies will employ commercially appropriate procedures to help ensure that your information is only used for authorized purposes as described above, Grandmas Mountain Cookies cannot make any guarantees with respect to the actions or policies of such third parties. Children: Collection and use of information from children under the age of thirteen will be made in compliance with the Children’s Online Privacy Act of 1998. Specifically, Grandmas Mountain Cookies will: Provide parents or guardians with notice of our information practices; obtain prior verifiable parental or guardian consent for the collection, use, and/or disclosure of Personally-Identifiable Information from children; provide a parent or guardian, upon request, with the means to review the Personally-Identifiable Information collected from his or her child; provide a parent or guardian with the opportunity to prevent the further use of Personally-Identifiable Information that has already been collected, or the future collection of Personally-Identifiable Information, from that child; limit collection of Personally-Identifiable Information for a child’s online participation in a game, prize offer or other activities to Personally-Identifiable Information that is reasonably necessary to participate in the activity; and establish procedures to protect the confidentiality, security and integrity of the Personally-Identifiable Information collected from children. Cookies: Grandmas Mountain Cookies policy on Cookies is that they should not be used to provide access to Personally-Identifiable Information other than where explicity approved by the person browsing the site. An example of this kind of use would be a ‘Remember Me’ facilitiy within one of our online stores. This use will allow the person to explicitly permit their personal details to be stored (on their computer) and retrieved when they return for a repeat purchase, to aid them in a rapid checkout procedure Grandmas Mountain Cookies online stores use cookies to store a shopping basket ID during online shopping sessions. These cookies do not provide any access to any Personally-Identifiable Information in any way. Questions and comments? Grandmas Mountain Cookies Customer Privacy Policy has been developed out of respect for the privacy preferences and choices of our customers and prospects. We have established procedures to ensure that every reasonable effort is made to address your concerns. Each business unit within Grandmas Mountain Cookies has designated a Privacy Official to implement our Customer Privacy Policy for its respective customers and prospects. You should find contact information on each of our business unit’s Web sites that collect data from you. The Corporation also has established a standing Privacy Steering Committee consisting of senior corporate executives and managers from our major business segments. This Committee will continue to oversee implementation of and compliance with our Policy and will adapt the Policy to reflect changes in technology and customer expectations. The co-chairs of the Committee are also charged with handling unresolved customer concerns. You can reach them by sending an e-mail message to If you feel that we are not abiding by this or any other posted privacy policies, you should first contact our Privacy Steering Committee by email using the privacy@grandmasmountaincookies.comaddress. If you do not receive acknowledgment of your inquiry or your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at TRUSTe will then serve as a liaison with the Web site to resolve your concerns